Plain language. We collect only what we need to run the daily call and the summary text, we are upfront about the few third-party tools we use, and we delete your data on the schedule set out below.
HG Connect UG (haftungsbeschränkt) is the controller for personal information processed in connection with Kogsy, including our website, business outreach, sample calls, and check-in service. You can reach the controller here:
We process the minimum personal data we need for each part of Kogsy. For the daily check-in service, that is the data needed to deliver the daily call and summary text. We also process a limited amount of data for our business outreach to home care agencies and for the sample call, as set out in the table below.
| Category | Why we collect it | Legal basis |
|---|---|---|
| Your name, email, phone | To contact you, send the daily summary text, and reach you if something seems off | Art 6(1)(b) GDPR (contract performance) |
| Payment and subscription data (via Stripe) | To process your monthly subscription and any refund | Art 6(1)(b) GDPR (contract performance) |
| Parent's first name, phone number, preferred call time | To make the daily call. We do not collect surnames or postal address. | Art 6(1)(b) GDPR (contract performance) |
| Voice audio of the daily call | Processed in real time by our voice AI provider so the AI can hold a five-minute conversation. Audio is not retained beyond what is needed to generate the daily summary. | Art 6(1)(b) GDPR (contract performance) |
| Call transcript and AI-generated summary | To produce the daily summary text and flag anything that needs attention | Art 6(1)(b) GDPR (contract performance) |
| Email correspondence with you | To answer questions and coordinate the service | Art 6(1)(b) and Art 6(1)(f) GDPR (legitimate interest) |
| Caller ID for completed business sample calls | When a person completes a sample call using a business sample code, we save the number displayed by the phone network so that we can make one personal follow-up call about Kogsy's business services. We do not use this number for automated calls or marketing texts. We remove it from active follow-up records within 90 days, or sooner if the person objects. Caller numbers from family sample calls are not added to our prospecting records. | Art. 6(1)(f) GDPR — our legitimate interest in following up with business contacts who have actively completed a demonstration of Kogsy's services. |
| Business prospect contact data (name, work email, job role, agency) | We use business contact details to send a limited number of business-to-business outreach emails introducing Kogsy's services to home care agencies. We did not collect this data from you directly: we obtained it from Apollo, a third-party business-contact data provider that compiles professional contact information from public and business sources. We keep this active prospect data for up to 12 months from collection, and delete it sooner if it is no longer needed or you object. If you ask us not to contact you, we keep a minimal suppression record so that your request continues to be honored. We disclose this source to you under Art 14 GDPR. | Art. 6(1)(f) GDPR — our legitimate interest in business-to-business marketing of a relevant service to home care agencies. |
Before any morning call begins, the AI makes a brief introduction call so your parent knows what is happening and why. The parent's consent is logged with the date and time. If the parent does not consent, withdraws consent, or simply does not want to take the calls, we stop the service for that family. If this happens in the first seven days, you get a full refund of that first month. If it happens later, the rest of that month is refunded on request.
We share data only with these categories of providers, and only as necessary to deliver the service:
The specific identity of any of these providers can be disclosed on request. We do not sell or rent your personal data, and we do not use it to train any AI model. The content of your parent's calls (the audio, the transcript, and the summary) is never sent to our analytics or advertising tools. Those tools only ever see anonymous website-usage data, described in section 8.
Some of our providers, including our payment processor, voice AI provider, language model provider, advertising measurement provider, and business-outreach email provider, may process data in the European Economic Area, the United Kingdom, or the United States. Where data is transferred outside the EU/EEA, transfers are made under the safeguards required by Chapter V GDPR (EU Standard Contractual Clauses) and additional technical safeguards as required.
You have the right to:
To exercise any of these rights, write to henrik@kogsy.care. We will respond within one month.
Direct marketing: You may object at any time, without giving a reason, to our use of your personal data for direct marketing. We will then stop using your data for that purpose. We may retain a minimal suppression record solely to ensure that your objection continues to be honored. To object, email henrik@kogsy.care.
This website uses a small number of third-party scripts. Here is each one, what it does, and whether it sets cookies.
The content of your parent's calls is never sent to any of these tools; they only ever see anonymous website-usage information. If you would prefer that non-essential cookies and the advertising tag do not run, you can block them through your browser's cookie settings or a tracker-blocking extension, and you can opt out of personalised advertising through your browser and device ad-personalisation controls. The site stays fully functional without them.
If you accept the cookie banner on our home page, we also load Microsoft Clarity to understand how visitors use the site. Clarity records behavioural metrics, heatmaps, and session replays. If you decline the banner, Clarity does not load and nothing is recorded.
Clarity collects this data using cookies and similar tracking technologies. We use it for site optimisation only, never for advertising. Legal basis: your consent under Art 6(1)(a) GDPR. You can withdraw your consent at any time by clearing your browser's site data for this domain, which will bring the cookie banner back the next time you visit.
For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.
HG Connect UG (haftungsbeschränkt), operating as Kogsy, sends text messages for enrollment confirmations and the daily check-in updates you sign up for. You opt in on this website by checking the SMS box when you enroll. Message frequency varies by your check-in schedule. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance.
We do not share or sell your mobile phone number or SMS opt-in consent with any third parties or affiliates for marketing purposes. Phone numbers are used solely to deliver the check-in and safety messages described above.
Our hosting provider may automatically log technical request data (IP address, timestamp, URL requested, user agent, referrer) for the purpose of operating, securing, and protecting the website against abuse. These logs are typically retained for up to 30 days and processed under Art 6(1)(f) GDPR (legitimate interest in security and service operation). They are not combined with any other data we hold about you and are not used for analytics or advertising.
The daily call is conducted by an AI voice assistant. The daily summary text is drafted automatically from the AI's conversation with your parent. The AI does not make medical assessments, does not diagnose, and does not provide medical advice. It has a short, friendly conversation and produces a plain-language summary. We do not consider this to be an automated decision producing legal effects within the meaning of Art 22 GDPR, but you have the right to ask for human review of any summary, to correct anything you believe the AI got wrong, and to have a human contact you in place of the AI for any specific morning. Write to henrik@kogsy.care.
If we change how we handle your data, we will update this page and change the date at the bottom. The version that applies is the one published here at the time. If we make a material change and we hold contact details for you, we will let you know.
Last updated: 22 July 2026